FAQs | J-GO Logistics

+234 (0) 809 555 9792

FAQ

FREQUENTLY ASKED ANY QUESTION

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The JGO App by JEFS SOLUTION LTD is an efficient on-demand app built to solve your logistics needs and be your delivery companion. It handles all your requests ranging from automated deliveries to pick-up requests, payment for transactions and lots more. Use it on the go, at your convenience, from anywhere in the world on your terms.

Pick-up is real-time but also based on the availability of a rider.

Pick-up will be assigned to another available rider. The shipping fee will also be refunded if the customer cancels the request.

Depending on the size of the shipment, all of the following are available to be used for delivery. Motor Bike Car Mini Van Truck

This rarely happens but if it does, JGO Logistics will make a full refund to the customer based on the value declared of the item(s) missing or damaged.

You can request item pickup and doorstep delivery in Abuja with the JGO App.

Yes, it is. However, pick-up requests will only be assigned to a rider between 8:00 AM - 5:00 PM. Any request after 5:00 PM will be put on the priority queue and assigned the next day.

Our mode of payment includes cash, POS, Card and Wallet payment.

Please go to ‘Wallet” on the JGO App and click on fund wallet for instant value.

Yes, you can. You can create a maximum of 3 drop-off locations.

No, please. Our drivers earn sufficiently to be able to serve you daily.

Please call our Contact Center on +234 (0) 809 555 9792,+234 (0) 809 555 9795,+234 (0) 809 555 9793 or send an email to jgo@jefssolutioltd.com. Our care line is available from 8:00 AM - 5:00 PM daily.

FAQ

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FAQ

FAQ

FREQUENTLY ASKED ANY QUESTION

1. What is the JGO App?

2. What is the timeline for pick-up?

3. What happens if the rider cancels my request?

4. What type of vehicles are available for delivery?

5. What happens when a shipment gets damaged or missing?

6. From what locations can I order a pick-up service?

7. Is the JGO App available 24/7?

8. What is the mode of payment on the JGO App?

9. How do I fund my digital wallet?

10. Can I create multiple drop-offs with 1 waybill number?

11. Am I allowed to tip the staff?

12. How do I report a complaint?

LET’S TALK

YOU NEED ANY HELP? GET FREE CONSULTATION

Have Any Question

+234 (0) 809 555 9792,+234 (0) 809 555 9795,+234 (0) 809 555 9793